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General terms and conditions

ARTICLE 1 - DEFINITIONS

In these terms and conditions, the following terms shall have the following meanings:

Offer: The termination service offered by Xpendy to the Consumer.

Acceptance: The acceptance of the Agreement by Xpendy, i.e., the Consumer automatically agrees by executing a final Application - i.e., the Consumer has completed payment;

Application: The Consumer makes an Application when it initiates a Termination with Xpendy.

Ancillary Agreement: An Agreement whereby the Consumer acquires products, digital content and/or services in connection with a Distance Contract and these products, digital content and/or services are supplied by the Provider of the cancellation service or by a third party on the basis of an agreement between that third party and the Provider of the cancellation service;

Grace period: The period within which the Consumer can make use of his Right of withdrawal;

Consumer: The natural person who is not acting for purposes related to his trade, business, craft or profession;

Day: Calendar day;

Digital content: Data produced and delivered in digital form;

Contract for an indefinite period of time: a contract that provides for the regular delivery of goods, services and/or digital content for a specific period of time;

Durable Data Carrier: Any device - including e-mail - that enables the Consumer or the Cancellation Service Provider to store information addressed to him personally in a way that allows for future consultation or use for a period of time appropriate to the purpose for which the information is intended, and which allows for the unaltered reproduction of the stored information;

User Agreement: By the acceptance of the Application by the Consumer and the completion of the payment, an electronic User Agreement is established. The Consumer then actually uses the service of Xpendy;

Right of withdrawal: the option for the Consumer to waive the Distance Contract within the cooling-off period;

Provider of the cancellation service: aka Xpendy;

Termination: The Consumer can terminate her subscriptions at Xpendy. Once this process is completed on Xpendy's website, there is a Termination. The cancellation is final.

Organization: The organization to which the consumer is a member and to which the consumer would like to cancel. Also called provider;

Distance Agreement: an agreement concluded between the provider of the termination service and the consumer is concluded within the framework of an organized system for the distance sale of products, digital content and/or services, whereby until the conclusion of the agreement exclusive or partial use is made of one or more techniques for distance communication;

Technique for distance communication: means that can be used for the conclusion of an agreement, without the consumer and the provider of the cancellation service having to come together in the same room at the same time.

ARTICLE 2 - IDENTITY OF THE CANCELLATION SERVICE PROVIDER

ROI is King Group B.V. | Xpendy
Postal address: Nieuwstraat 2, 4811WV Breda No visiting address;
For customer service: support@xpendy.com
For advertising & partnerships: info@xpendy.com

Chamber of Commerce number: 52334538
VAT number: NL850399865B02

ARTICLE 3 - APPLICABILITY

ARTICLE 4 - THE OFFER

Xpendy helps consumers to cancel their current contracts and subscriptions with a third party quickly and easily. This includes, for instance, long-term contractual agreements (so-called continuing obligations) with newspapers and magazines, energy suppliers, insurance companies and aid organisations. Xpendy helps the consumer with the intended termination process by first of all locating the relevant address of the company in question and making it available to the consumer. Subsequently, the Consumer can print out and send the prepared cancellation letter himself or use our mailing service in accordance with these Terms of Use.

ARTICLE 5 - THE AGREEMENT

ARTICLE 6 - CONCLUSION OF THE AGREEMENT

Xpendy offers the consumer the possibility to use already drafted sample cancellation letters, to which the consumer can simply add his personal data. The consumer can then print out the letter and send it by registered mail to the desired company. The Consumer can also make use of Xpendy's mailing service by means of a corresponding binding order.

The digital Offer available on the website is not legally binding. If the Consumer decides to complete a paid Application, it does make a legally binding offer to conclude a User Agreement. Xpendy accepts this Offer in a binding manner by sending the corresponding order confirmation by e-mail to the Consumer. This brings the User Agreement into effect.

The Consumer can correct the data entered at any time before the order is shipped by using the correction options during the ordering process.

ARTICLE 7 - PERIOD OF VALIDITY AND TERMINATION

The User Agreement ends with the delivery of the ordered service (dispatch of the cancellation letter).
Both parties are entitled to terminate the contractual relationship with immediate effect for important reasons. In the event of such termination, Xpendy will refund all amounts paid as soon as possible after termination of the Agreement. Exceeding the delivery period cannot lead to further claims for damages.

ARTICLE 8 - STRIVING FOR THE MOST RECENT AND CURRENT INFORMATION

Xpendy strives to provide accurate, precise and up-to-date information on the platform at all times. If, despite these efforts, the website occasionally contains incorrect, incomplete or outdated information, Xpendy undertakes to correct the incorrect, incomplete or outdated information as soon as possible.
If the Consumer discovers such information, Xpendy kindly requests the Consumer to indicate this so that Xpendy can apply this change. However, Xpendy cannot be held liable in any way for any inaccuracies in the information on the Platform. In particular, the Consumer cannot claim that the letter of termination is correct in content or form and/or that the notice period has been observed.

ARTICLE 9 - EXERCISE OF THE RIGHT OF WITHDRAWAL BY THE CONSUMER AND COSTS THEREOF

ARTICLE 10 - OBLIGATIONS OF THE CANCELLATION SERVICE PROVIDER

ARTICLE 11 - PERFORMANCE CONTRACT AND ADDITIONAL GUARANTEE

ARTICLE 12 - DELIVERY AND EXECUTION

ARTICLE 13 - CANCELLATION

The Consumer can cancel a Request at any time, subject to the agreed cancellation rules. If the Termination has already been sent to the Provider, the Consumer can contact the Provider concerned to cancel the Termination.

ARTICLE 14 - PAYMENT

If the Consumer fails to pay, Xpendy is entitled to fully suspend the services until the Consumer has paid all outstanding amounts or has provided corresponding security. Xpendy is also entitled to refuse to perform the services if, after the conclusion of the Agreement, it becomes apparent that Xpendy's payment claim is jeopardised by the Consumer's inability to pay.

ARTICLE 15 - LIABILITY OF THE CANCELLATION SERVICE PROVIDER


ARTICLE 16 - COMPLAINTS PROCEDURE

ARTICLE 17 - ADDITIONAL OR DEROGATING PROVISIONS

Additional provisions or provisions that deviate from these general conditions may not be to the Consumer's detriment and must be recorded in writing or in such a way that the Consumer can store them in an accessible manner on a durable data carrier.

ARTICLE 18 - REACHABILITY OF XPENDY.COM

Xpendy makes every effort within its technical capabilities to ensure constant availability of the website. However, maintenance, security or capacity issues which are not Xpendy's responsibility may result in short-term disruptions or temporary stoppages. In this respect, the Consumer acknowledges that continuous availability of the website cannot be technically guaranteed.

ARTICLE 19 - AMENDMENT OF THE GENERAL CONDITIONS

Xpendy reserves the right to amend these Terms and Conditions and the provisions contained therein at any time.

Xpendy is responsible for ensuring that the notice is sent correctly but is not liable for any further processing of the notice.

The legal relationship between the Consumer and Xpendy is governed by Dutch law. In the case of users, this choice of law applies only insofar as the protection offered by mandatory provisions of the law of the country where the user has his habitual residence is not thereby withdrawn (favourability principle).

Should individual provisions of this Agreement be or become invalid in whole or in part, this shall not affect the validity of the rest of the Agreement.