Xpendy is an independent third party that helps consumers with cancelling their subscriptions.
Please find attached a PDF file containing current customers who wish to cancel their subscription with you.
If you require further information from the customer, you may contact them directly via the email address noted on each cancellation letter.
If you would like additional customer information to be structurally included on future cancellation letters, please let us know. We are always open to supporting and collaborating on more efficient work processes.
We would like to point out that the attached cancellation letters have been sent via registered email. A registered (email or postal) delivery strengthens the customer’s legal position, as it provides verifiable proof of both dispatch and receipt.
Please note:
Sending by registered email is a legally valid method for cancellations. Companies are obligated by law to process any legally valid cancellation request they receive from a customer, provided the cancellation meets the formal requirements.
Should you find this not to be the case, please do not hesitate to inform us. We are happy to collaborate to find efficient and compliant solutions.
We kindly request a notification confirming that the mail has been received. Customers also expect to receive confirmation once their cancellation has been successfully processed.
