FAQ Categories: Information about the cancelation process

We want to save you all the trouble of canceling subscriptions. Therefore, instead of canceling your subscriptions over the phone, you can do it quickly and easily with Xpendy:

• You click on the service you want to cancel, for instance Basic Fit.
• Then you fill in your details. These details are automatically filled in in the standard letter.
• You choose the date on which you wish to cancel your subscription. If you are moving, for instance, it may be that the date is different from the earliest possible date. If you want to leave as soon as possible, you can choose this option. This will also be automatically filled in in the letter.
• If you want to give additional information, you can add it yourself. This is optional.
• Click on ‘Cancel Basic Fit’ and you will be referred to the payment procedure. Here you also need to provide your digital signature.

If you want to cancel several subscriptions at the same time, you can add a service by using the plus symbol. The letters are then the same, apart from the service name. It doesn’t get any easier than that!

When you cancel your subscription with Xpendy, you don’t have to write a cancelation letter; we have already done that for you. However, we do ask you to fill in your address, name and – in some cases – your customer number, so we can include this in the letter.

You must sign the cancelation letter to make the cancelation legally valid. Letters can also be signed online using a digital signature. At Xpendy, a digital signature is automatically created when generating your cancelation letter.

To be able to realise the termination of your contract, we need some personal information from you and in some cases a client number. Xpendy also automatically generates a digital signature when generating your cancelation letter.

We find it important that your cancelation always arrives safely at the organisation. However, we cannot give this guarantee 100%, as we are dependent on the postal service. To offer you extra security, we send the cancelation letters by registered post. A registered shipment is insured up to €50.00 and you will receive a confirmation e-mail from us with the Track and Trace code and the exact date and time of dispatch immediately after sending your cancelation letter. This way you can track your letter and you will also receive a confirmation once the letter has been delivered (including the recipient’s signature). You can use this confirmation e-mail as proof of cancelation in case the shipment does not arrive, and your subscription continues.

It may be that you are unable to download the cancelation letter because you do not have (the most recent version of) Adobe Acrobat Reader. You can download the most recent version here. If you have downloaded this version and are still experiencing problems, please send an e-mail to support@xpendy.com.

These days, cancelling a subscription isn’t always simple.
Many organisations make the process difficult on purpose, adding obstacles to discourage you from cancelling.

Often, you have to wait in a long phone queue, only to speak with a sales agent who asks lots of questions and tries to convince you to stay. Not only does this take up your time, but in some cases, the pressure is so strong that 9 out of 10 people end up keeping their subscription anyway.

At Xpendy, we make cancellation easy, fast, stress-free and without the hassle.